Terms and Conditions

Last updated: August 23, 2026

Vecino Voice (“we,” “us”) provides AI-powered phone answering and receptionist services to business clients, such as HVAC and plumbing companies. By using our service, you (“you,” “the client”) agree to these terms.

The service

We provide an AI voice agent that answers overflow and after-hours calls on your behalf. The agent speaks with your callers, captures their information — such as name, service address, callback number, and a description of what they need — and sends you notifications by SMS and email about the service inquiries it captures, including calls it identifies as emergencies.

The agent answers calls that reach it; it does not replace your team. You remain responsible for following up with the callers we capture on your behalf.

SMS notifications

SMS consent: Business owners give express consent to receive operational SMS notifications at the phone number they provide, separately from and in addition to agreeing to these Terms generally. This consent is collected directly — verbally during onboarding or via a dedicated opt-in step — and is specific to this messaging program. Message frequency varies based on inbound call volume. Message and data rates may apply.

These are service messages related to your account, not marketing messages.

Reply STOP at any time to stop receiving messages. Reply HELP for assistance. Note that opting out of SMS means you will no longer receive service inquiry and emergency alerts by text.

No sharing of your number or opt-in data

Vecino Voice does not sell, share, or otherwise disclose client phone numbers or SMS messaging opt-in data to third parties for marketing, resale, or promotional purposes. The messages we send are strictly operational: notifications about service inquiries and appointments captured for your own business by our AI phone receptionist service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Pricing and terms of engagement

Pricing, service scope, and the length of your engagement are agreed separately in writing for each client. Nothing on this page sets or changes the price you pay.

Service provided as-is

The service is provided “as is,” without warranties of any kind. AI phone answering is not perfect: calls may be missed, misheard, or misclassified, and notifications may be delayed or fail to deliver. You should not rely on the service as your only means of receiving urgent or emergency communications.

Changes to these terms

We may update these terms from time to time. The “last updated” date above reflects the most recent version. Continuing to use the service after an update means you accept the revised terms.

Governing law

These terms are governed by the laws of the State of Florida.

Contact

yieldcastventures@gmail.com for questions about these terms.